Floral Infinity - Shipping & Delivery Policy
At Floral Infinity, we take great care to ensure your lifelike floral arrangements are delivered safely and on time. Please review our shipping and delivery terms below:
Delivery Coverage
- We deliver across [Malaysia].
- For delivery to remote areas or East Malaysia, please contact us to confirm availability and shipping charges prior to placing an order.
Delivery Timeframe
- Standard Delivery: 2 – 5 working days upon order confirmation and payment.
- Express Delivery: Available upon request within Klang Valley (additional charges may apply).
- No deliveries are arranged on Sundays and Public Holidays unless specifically requested.
Product Handling
- Our artificial flowers are securely packed to preserve their pristine condition during transit.
- Every item undergoes a quality inspection before dispatch to ensure it meets our craftsmanship standards.
Delivery Charges
- Klang Valley Area: [Flat rate RM50]
- Other States: Shipping fee calculated at checkout based on weight and destination.
- Enjoy Free Shipping for orders above RM1,000 within Klang Valley!
Delivery Confirmation
- Once your order has been dispatched, you will receive a notification via WhatsApp/SMS along with tracking details (if applicable).
- Should a delivery attempt fail (e.g., incorrect address, recipient unavailable), we will contact you to arrange a redelivery. Additional charges may apply for second attempts.
Important Notes
- Please ensure all shipping details (address, contact number) are accurate during checkout to avoid delivery delays.
- For deliveries to commercial addresses (e.g., offices, malls, hotels), kindly specify recipient name, company/organization name, and department/floor.
Thank You for Choosing Floral Infinity!
We look forward to delivering timeless beauty to your doorstep with every order.